Terms and conditions of use

Security and Peace of Mind
When you use the UniversalPoster.com online shop, our industry standard secure server encrypts all of your personal information, including name, address and credit card information, ensuring that nobody can access or use this personal information. If you have any concerns whatsoever about our webserver security feel free to contact us at customerservice@UniversalPoster.com.

Quality Control
UniversalPoster.com is dedicated to offering the very best quality products and services, every time and for every customer. If for any reason you are not satisfied with your purchase, please feel free to take advantage of our 'Total Satisfaction Guarantee'.

Returns Policy - 'Total Satisfaction Guarantee'
Simply contact us at customerservice@UniversalPoster.com within 30 days of the purchase date, and if you are not completely happy with your product we will offer you either a free replacement product (to the same product value), or a 100% refund. This does not affect your statutory rights.

Return Terms & Instructions
For the sake of good order and so that we may process your request efficiently, prior to returning any item(s) to UniversalPoster.com, you must first contact our Customer Service Department to notify us of the intended return. To request authorisation please send e-mail to customerservice@UniversalPoster.com with the following information:

The order number, your surname and initial.
The item code(s) for the item(s) you want to return.
Please clearly outline the reason for the return, for example; damaged, incorrect poster or size, received duplicate item, quality of item not as anticipated.
Specify what action you would like us to take for you: We offer either a free replacement or refund?
Wait for our Customer Service team to e-mail you with your "Return Authorisation" instructions and the returns address which they will aim to do as quickly as possible.

Once we have received your returned item, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.

To return your item(s) please pack them in the original tube or box and include a printed copy of the Return Authorisation email we have sent you. Please ensure that the goods are sent back to UniversalPoster.com by 'signed for' delivery, as we cannot replace or refund without the goods having been received by us first. Unfortunately we cannot refund the cost of this return postage unless the goods we despatched to you were damaged, or incorrect, in which case we will agree an equitable maximum return postage payment with your Return Authorisation email.

If your return is not due to our error, i.e. if you simply changed your mind about the purchase, we will unfortunately need to deduct all shipping costs from your refund.

Good Lost in Transit and Risk of Loss
All products purchased from us are made pursuant to a Royal Mail 'recorded' or 'signed' for postal delivery services, or in the case of framed posters via a Businesspost shipment contract. The risk of loss and title for such products pass to you upon our delivery to the carrier. However in order to preserve good customer relations and to maintain our 'Total Satisfaction Guarantee' we will wherever possible replace lost goods without any further cost to you - the customer. In order for us to complete our investigations into any reported lost or damaged goods we do require 10 working days from the order date, prior to replacement orders being authorised. In the first instance please use the "Track and Trace' facilities" available from the "Customer Support" pages.

Any questions?
If you require further information about our services and quality standard, please visit our "Frequently Asked Questions" (FAQ's) section or contact our Customer Services Department at customerservice@UniversalPoster.com

Customer Services
Our UK based customer service team is available from Monday through to Friday from 9am to 5pm (GMT+1 time) and can be emailed at customerservice@UniversalPoster.com. We will endeavour to answer your email enquiry within 24 hours.

Electronic Communications
You consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.

Content Policy
If our website facilitates you sending us information, images, comments or data of any nature by email or otherwise which is then displayed on any noticeable, open discussion forum or similarly communally accessibly and interactive site or which facilitates sending emails using the 'request as a gift' or 'recommend a friend' services or which at any time facilitates personalising posters with any content, you must ensure that such material is not: defamatory or offensive, untrue, racially offensive or an incitement to racial hatred, abusive, of a harassing nature, in breach of an individual’s right to privacy or Human Rights, an infringement of any third party intellectual property rights and does not contain a chain letter or constitute a form of mass mailing or is otherwise legally or morally objectionable or actionable in law in any jurisdiction.

In the event that you do post such offending material on our website, such consequences that may directly or indirectly follow will be entirely your responsibility and not ours and you agree to indemnify and hold us harmless from any action or consequence that may arise in such circumstances.

In the event that we receive any material from you that is in our view (whether reasonable or not) is potentially actionable or otherwise objectionable, we reserve the right to withdraw the material without notice or reason and without giving rise to any claim by you against us for so doing.

All information that you supply to us under any circumstances shall be, to the best of your knowledge and belief, true and accurate and not misleading in any manner. You may not use a false email address or otherwise provide information that would be misleading as to the origin of such content.

We reserve the right to refuse to process any orders including content that violate our Content Policy herein or that we find objectionable for any reason. You represent and warrant that you possess all necessary rights to use the content that you submit using this site and that use of such content does not violate our Content Policy.

By submitting content to our through this website, you automatically grant, or warrant that the owner of such content has expressly granted a royalty free perpetual irrevocable right and license to use the content in any manner that we deem appropriate in our sole and exclusive discretion.

Copyright
All content included on this site, such as, but not limited to, images, text, graphics, logos, and button icons, is the property of UniversalPoster.com or has been legally and officially licensed to UniversalPoster.com by its content suppliers and is therefore protected by British, United States and International copyright laws.

All content on the Site that is not the property of UniversalPoster.com is used with permission.

All software used on this site is the property of UniversalPoster.com or its software suppliers and is protected by British, United States and international copyright laws.

We are dedicated to honouring the intellectual property rights of others. If you believe that your work has been copied or used on this site in a way that constitutes copyright or trademark infringement, please notify us immediately by contacting our Legal Department at our registered offices as detailed below. Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing products from the site pending our investigation.

Making Claims of Copyright / Trademark Infringement
If you believe that your work has been copied, distributed or used by us in a way that constitutes copyright or trademark infringement, please write with full details to:

STATHAM GILL DAVIES
54 Welbeck Street
London
W1G 9XS
Or Fax: 020 7487 5925

Please note that this address is exclusively for notifying us of your belief that your copyrighted material or trademark has been infringed.

License and Site Access
We grant you a limited, revocable, non-exclusive license to access and make personal use of this site as our customer; however, you are not permitted to download (other than page caching) or modify the site or its contents, or any portion thereof, without our prior written consent.

Customer Comments
Customers are welcome to send reviews, comments, and other communications, and submit suggestions, ideas, or questions, to customerservice@UniversalPoster.com. By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license or transfer any of the foregoing suggestions or ideas in any manner.

Shipping
All sales orders received prior to 2pm (GMT+1 time) will be shipped within 2 working days, this being understood to mean from Monday to Friday, 9am - 5pm. All sales orders received after 2pm will be shipped within 3 workings days. Unframed poster order are despatched throughout the UK using the Royal Mail's 'Recorded Delivery' services. These should arrive between 1 and 5 days of shipment dependant on location, seasonal postal traffic, and other external factors beyond the direct control of UniversalPoster.com. All unframed poster orders for Europe and the rest of the world are despatched using the Royal Mail's 'International Signed for' services. These should arrive between 3 and 7 days following shipment, again dependant on location, seasonal traffic, and other external factors beyond the direct control of UniversalPoster.com.

All Framed Posters are shipped using a range of UK, European and International Businesspost services with delivery anticipated within 1 to 7 days from shipment. A full list of expected delivery times is available here.

All shipping costs include the cost of protective packaging. These costs and shipping costs are passed on to you the consumer without profit.

All Shipping Services have 'Track and Trace' facilities with the Royal Mail for unframed poster deliveries and Businesspost for framed poster deliveries. For more information please visit our FAQ or Customer Service pages.

Poster Descriptions
We attempt to describe the products offered on the site as accurately as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a refund or credit. Your statutory rights are not affected.

Rights of Third Parties
This Agreement is between you and us and not any third party and this agreement is not intended to confer any rights of any nature upon any party other than you and us.

DISCLAIMER OF LIMITATION OF LIABILITY
While your statutory rights are not at any time affected, you agree as follows:

1. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information content, materials or product included on this site and you expressly agree that your use of this site is at your sole risk.
2. To the fullest extent permissible by law, we disclaim all warranties, express or implied, including by not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement of third party rights, system integration, data accuracy and quiet enjoyment. We do not warrant that this site, its servers or emails sent from this site are free from viruses or other harmful components.
3. We will not be liable for any damage or loss of any kind arising from the use of this site, including but not limited to: direct, indirect, incidental, punitive or consequential damages.

Governing law and jurisdiction
By visiting and using this site, you agree that the laws of England will govern this Terms and Conditions of Use Agreement (including the formation, validity and/or construction thereof) and the English Courts shall have exclusive jurisdiction over any dispute of any sort that might arise between you and us in relation to this Agreement.

Modification and Severability
We reserve the right to make changes to our site, policies, and this Terms of Use agreement at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the site. Your use of this site constitutes your binding acceptance of the Terms and Conditions of Use or Policies from time to time. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition. You and we agree to use our best endeavours to agree an alternative lawful provision which has the same or the closest similar effect in substitution of any such invalid, voice or unlawful provision.

Duties and/or VAT (Value Added Tax)
VAT is charged on goods sold within the European Union only. Prices listed on the website are exclusive of Duties and/or VAT. Orders outside the EU may be subject to local taxes, import duties or customs charges. UniversalPoster.com is unable to accept responsibility for charges levied by other countries as customs policies vary widely from country to country. We suggest you contact your local customs office for further information. Please also be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

PRIVACY POLICY
UniversalPoster.com values our customers and when using our website we know how important privacy is to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it, and what we do with it.

By using this website you are accepting the practices described in this Privacy Policy.

How we collect 'personal' information and what we do with it:
At UniversalPoster.com we are dedicated to protecting your privacy, as such we only collect 'personal' information from you when you provide it to us. For instance, if you purchase a product from us, we collect your name, delivery address, telephone number, credit card number and email address to help us process and keep you informed of your order. All these details are protected by our industry standard secure server, which encrypts all of your personal information, including name, address and credit card information, ensuring that nobody can access or use this personal information.

We do agree to be bound by prevailing law concerning the use in any manner of confidential information supplied by you to us including credit card or bank details and any user name and/or password supplied by you to us and other details relating to your personal and financial circumstances.

We partner with one or more credit card processing companies to assist us in processing your payment. However, those companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

We also use some basic personal information for our own internal purposes, such as production fulfilment using trusted contractual suppliers, providing customer support, or evaluating and improving the Services of the UniversalPoster.com website. We also use our customers' non-personal information to track their use of the Website and the Services and for other internal quality control purposes.

There are other areas of the site such as the customer service 'contact form', 'request a gift' and 'recommend to a friend' services which provide UniversalPoster.com with the opportunity to collect your name and email details for future UniversalPoster.com promotional and marketing purposes. However if you do not wish to be contacted by UniversalPoster.com with promotional offers and news, you need only ever tick the box to 'opt out' of this promotional mailing list.

We only offer these services with your consent
If you have forgotten to 'opt out' or have been subscribed by someone else on your behalf, or are no longer interested in receiving e-mail announcements and other marketing information from us and would like to be removed from the UniversalPoster.com 'promotional' database, simply contact customerservice@UniversalPoster.com and request that you be unsubscribed. This process normally takes 1 to 2 working days from receipt of your request.

Non-Personal Information and Cookies
We also collect 'non-personal' information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. 'Non-personal' information cannot be easily used to personally identify you. We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.

Additionally, like almost all e-commerce sites, we use 'cookies'. Cookies are bits of information that are stored on your computer by your web browser. Although our cookies don't store any of your personal information, they do allow us to do things like keep items in your shopping basket between visits or during the same visit or provide you with a more personal user experience. Whether you want your web browser to accept cookies or not is up to you. If you haven't changed your computer's settings, most likely your browser already accepts cookies.

We may collect and share non-personal information about the pages that you visit on the Website, but this information is not personally identifiable, and we may use selected third parties for marketing and analysis purposes.

For more information on cookies please visit http://www.allaboutcookies.org/manage-cookies/index.html.

Links to other sites:
This Website may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of such other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

How we protect your information:
The security of your personal information is very important to us. When you enter sensitive information such as a credit card number, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We can therefore assume no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or other acts or omissions.

Children's Privacy
As this is an e-commerce website, the Services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from persons under the age of 18.

Changes to our Privacy Policy:
If we change our Privacy Policy, we will post a new Privacy Policy on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it.

Contact us:
If you ever have any questions regarding our privacy policy please feel free to contact us at customerservice@UniversalPoster.com.